Customer success that
actually scales
Acquiring a customer is expensive. Losing one you could've saved? That's just painful. Our intelligent system watches the signals you can't. Sentiment shifts, engagement drops, expansion moments.
Be the team that saw it coming.
Nekter is an AI-powered platform that analyzes customer interactions and usage data to detect churn risk, surface expansion opportunities, and help customer success and account management teams proactively save and grow accounts.
Trusted by innovative teams at
Retention isn't just important. It's everything.
more expensive to acquire a new customer than to retain an existing one.
of unhappy customers leave without complaining. They just churn silently.
new customers needed to make up for the loss of one existing customer.
Everything you need to deliver
exceptional results
Powerful features designed for modern CS teams. Scale from startup to enterprise without switching tools.
Unified Inbox
All your customer interactions in one place. Calls, emails, tickets, and more. Never miss a signal.
AI-Powered Detection
Smart analysis of sentiment, churn signals, and expansion opportunities. Let AI handle the pattern recognition.
Real-Time Analytics
Track health scores, engagement trends, and team performance with beautiful, actionable dashboards.
Team Collaboration
Internal notes, task assignments, and alerts. Work together seamlessly on complex accounts.
Enterprise Security
SOC 2 compliant with SSO support and granular permissions. Your data is protected at every level.
Integrations
Connect Salesforce, call recordings, support tools, and usage metrics platforms. We pull in the data you already have.
Loved by CS teams everywhere
Don't just take our word for it. Here's what our customers have to say.
"Nekter transformed how we manage customer health. We catch churn signals weeks earlier now, and our retention is at an all-time high."
Sarah Chen
Head of CS at TechStart
"The AI insights are incredibly accurate. Our team saves hours every week, and we're having better conversations with the right accounts."
Marcus Rodriguez
Customer Success Lead at ScaleUp Inc
"Finally, a CS tool that grows with us. We went from 5 to 50 CSMs without any growing pains. The analytics are chef's kiss."
Emma Thompson
VP of Operations at GrowthCo
Frequently asked questions
Got questions? We've got answers.